Personal Data Protection kis98
kis98 takes our responsibility to protect every member's personal information seriously. This policy explains in detail how we collect, store, use and protect your data while you use our online sports betting and casino platform.
Why Your Privacy Matters
We built a platform you can trust — not just for betting, but for the security of your personal information every day.
High-Level Data Encryption
All personal information and financial transactions are processed through SSL/TLS encryption protocols, ensuring your data cannot be accessed by unauthorised parties.
Full Account Control
You have the right to access, update or request deletion of your personal data at any time through our customer support channel, which operates around the clock.
No Disclosure Without Consent
kis98 does not sell, rent or disclose your personal information to third parties for marketing purposes without your explicit consent.
International Licensing Compliance
Our operations are subject to data protection requirements under the international licensing framework we comply with, which sets strict security standards for all our platforms. 🔐
Secure Data Storage
Your personal data is stored on servers protected with layered access controls, regular security audits and strict backup procedures to prevent data loss.
Privacy Support 24/7
Our customer support team is available to assist with privacy and personal data enquiries via live chat and email in Malay and English. 💬
Personal Information We Collect
kis98 collects personal information that is necessary to allow you to use our platform services safely and effectively. The information we collect covers the following categories:
- Account registration information: Full name, date of birth, mobile phone number, email address and the username you choose when opening an account.
- Identity verification information: A copy of your MyKad or valid identity document for age verification (21 years and above) and compliance with Know Your Customer (KYC) requirements.
- Financial information: E-wallet account details, bank account numbers for FPX transactions and other payment information required for deposits and withdrawals.
- Platform activity information: Betting history, login records, game preferences, session times and your account setting preferences.
- Device and technical information: IP address, web browser type, operating system, cookie data and other technical information automatically generated when you access our website.
Purpose of Using Personal Information
The personal information we collect is used solely for legitimate purposes necessary for the operation of the kis98 platform, including:
- Processing new account registrations and verifying member identities in accordance with international licensing requirements.
- Facilitating deposit and withdrawal transactions via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay, USDT, BTC and ETH.
- Providing customer support and resolving any enquiries or complaints.
- Sending account-related information including transaction confirmations, security notices and terms updates.
- Detecting and preventing fraud, money laundering, unauthorised access and activities that breach the terms of service.
- Complying with legal requirements, licensing regulations and orders from legitimate authorities.
- Improving the user experience and enhancing platform features based on usage patterns analysed in aggregate and anonymised form.
Sharing Information With Third Parties
kis98 does not disclose your personal information to third parties for marketing or advertising purposes. We only share personal data in the following limited circumstances:
- Payment service providers: Transaction information is shared with authorised payment gateway providers to process deposits and withdrawals, subject to strict confidentiality agreements.
- Game software providers: Game session information that needs to be shared with the relevant game studios for technical purposes only, without disclosing your full identity details.
- Regulatory authorities: Where required by law, court order or direction from a legitimate licensing authority, we may need to disclose certain information.
- Law enforcement: If there is an investigation into financial crime, fraud or illegal activity involving your account, relevant information may be shared with the appropriate enforcement authorities.
Use of Cookies and Tracking Technologies
The kis98 website uses cookies and similar tracking technologies to improve your user experience. There are several types of cookies we use:
- Essential Cookies: Required for basic website functions such as login session verification, account security and navigation. These cookies cannot be disabled without affecting platform functionality.
- Preference Cookies: Save your preference settings such as language, display theme and notification preferences so your experience is more comfortable on each visit.
- Analytics Cookies: Used to understand how users interact with our platform in aggregate, for technical improvement and user experience purposes.
You can manage cookie settings through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the platform.
Data Retention Period
kis98 retains your personal information for as long as your account is active or as long as necessary to provide services to you. After you close your account, we will retain certain data for the period required to meet legal obligations and licensing regulations, including:
- Financial records and transactions are retained in accordance with the minimum requirements set by the international licensing body we comply with.
- Identity verification information is retained for audit purposes and compliance with Know Your Customer (KYC) requirements.
- Communication logs with customer support are retained for a reasonable period for reference and dispute resolution purposes.
Once the retention period ends, personal data will be deleted or anonymised in accordance with our security procedures.
Technical and Organisational Security Measures
kis98 implements various technical and procedural measures to protect your personal data from unauthorised access, loss, alteration or unintended disclosure:
- Use of SSL/TLS encryption for all data transmitted between your browser and our servers.
- Strict internal access controls ensure that only authorised staff can access sensitive member information.
- Regular security audits and penetration testing to identify and address vulnerabilities.
- Established incident response procedures to handle any data breaches promptly and effectively.
- Data security training for all staff who handle member personal information.
Personal Rights of Every Member
As a kis98 member, you have clear and enforceable rights regarding your personal data.
Right of Access
You have the right to obtain a copy of the personal information we hold about you at any time.
Right of Rectification
If your information is inaccurate or outdated, you can ask us to update or correct it.
Right of Erasure
You can request deletion of your personal data, subject to applicable legal retention obligations.
Right of Restriction
In certain circumstances, you can ask us to temporarily restrict the processing of your personal data.
Right to Object
You have the right to object to the processing of your personal data for specific purposes where we do not have overriding interests that outweigh your rights.
Right to Portability
You can ask us to provide your personal data in a structured, machine-readable format.
Right to Withdraw Consent
Where data processing relies on your consent, you may withdraw that consent at any time.
Right to Lodge a Complaint
If you believe your privacy rights have been breached, you may submit a formal complaint to us for investigation.
Amendments to the Privacy Policy
Notice of Changes
kis98 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements or service improvements. When any material changes are made:
- We will display the latest version on this website with an updated effective date.
- For significant changes, we will notify members by email or via in-account notifications.
- Continued use of the kis98 platform after a notice of changes is considered acceptance of the updated terms.
We encourage you to review this policy periodically. The latest version is always accessible on this website.
Data Privacy Enquiries
Data Protection Officer
If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your personal data by kis98, please contact us through the following channels:
Live Chat — available 24/7 via the chat icon on the website
Email: [email protected]
Our team will respond to privacy-related requests in Malay and English within a reasonable time.
Your Data Is Safe With kis98
We are committed to protecting the privacy and security of your personal information. Start your betting experience with full confidence that your data is in trusted hands.